Contact us
Get in touch with us if you would like more information or have a question.
COVID-19 processing delays
We are currently experiencing delays in processing times. See COVID-19 updates for more information.
By phone
For trade measurement, fuel quality, auctioneer or pool inspector enquiry:
Freephone: 0508 627 774
From overseas: +64 3 962 2580
For product safety or general consumer advice enquiry:
Freephone: 0508 426 678
From overseas: +64 3 962 2580
Hours: Monday - Friday 8:30am to 5pm NZT (except public holidays)
For product safety or general consumer advice enquiries:
For notifying a recall:
Office locations and postal addresses
Northern Region
Our office, laboratory, and workshop for this region are at:
502 Rosebank Road
PO Box 19543
Avondale
Auckland 1746
Central Region
Our Head Office is at:
Ministry of Business, Innovation and Employment
15 Stout Street, Wellington 6011
PO Box 1473, Wellington 6140
New Zealand
Our laboratory and workshop for this region are at:
Callaghan Innovation
69 Gracefield Road
Seaview
Lower Hutt
Note
The Central Region laboratory is currently out of action. Contact us if you need any of the services normally undertaken from this location.
South Island Region
Our office, laboratory, and workshop for this region are at:
MBIE Southern Business Centre
55 Wordsworth Street
Private Bag 4714
Sydenham
Christchurch 8023
Media enquiries
You can email our media desk at media@mbie.govt.nz, or call the MBIE media line on 027 44 22 141.
Assistance available
If English isn’t your first language, let us know when you call and we will use our interpreting service, Ezispeak. When you call, tell us what language you want, then wait to be connected to an interpreter.
If you’re deaf or hearing impaired, you can use the Video Relay Service to get in touch with us.