Contact us
Get in touch with us if you would like more information or have a question about trade measurement or fuel quality monitoring.
Enquiries, feedback and complaints
You can contact us to make enquiries, provide feedback or make a complaint.
We follow Ministry of Business, Innovation and Employment (MBIE) guidelines when reviewing complaints. Read about our complaints process and your options for external review:
How we process complaints(external link) — Ministry of Business, Innovation and Employment
Phone
Freephone: 0508 627 774
From overseas: +64 3 962 2580
Hours: Monday - Friday 8:30am to 5pm NZT (except public holidays)
Concerns about trade measurement or fuel quality
You can also report concerns to Trading Standards, such as complaints about trade measurement-related products and services provided by retailers, or the quality of fuel provided by retailers.
Making a complaint or enquiry(external link) — Trade Measurement
Making a complaint or enquiry(external link) — Fuel Quality Monitoring
Office locations and postal addresses
Northern Region
Our office and laboratory for this region are at:
502 Rosebank Road
PO Box 19543
Avondale
Auckland 1746
Central Region
Our Head Office is at:
Ministry of Business, Innovation and Employment
15 Stout Street, Wellington 6011
PO Box 1473, Wellington 6140
New Zealand
Our laboratory and workshop for this region are at:
Unit 74
12 Mohuia Crescent
Elsdon
Porirua 5022
South Island Region
Our office and laboratory for this region are at:
41 Coleridge Street
Sydenham
Christchurch 8023
Media enquiries
The following contact information for MBIE media is for journalists and media enquiries only:
You can email our media desk at media@mbie.govt.nz.
Assistance available
If English isn’t your first language, let us know when you call and we will use our interpreting service, Connecting Now. When you call, tell us what language you want, then wait to be connected to an interpreter.
If you’re deaf or hearing impaired, you can use the Video Relay Service to get in touch with us.